FAQ's
How Long Does Shipping Take?
Starlite Dungeon is still a startup company. Every item my not be immediately available. Therefore, we can only guarantee a 3-4 week delivery time. Shipping costs vary on weight and size of items. Multiple item purchases will be shipped together in the best way to give you the most economical shipping costs.
What Are Special Order Products?
Special Order Products are products that come from suppliers with high minimums and/or manufacturer the products at time of order and therefore might take longer to receive (ex. 1-2 months). Special Order Items are non-refundable unless for some unseen reason we are unable to fill the order then we will refund the order at that time.
What Is Your Return Policy?
If there are any concerns with your order or individual items we definitely want to hear about it . At this time, for returns, reach out to us and we will see how we can best resolve the issue based on the situation. Read the full return policy here.
Do You Offer Gift Cards?
Default AnYes, we offer gift cards for the following options: $10, $25, $50, $75, $100, and $200. You can find gift cards here.
What Forms Of Payment Do You Accept?
We use Square to accept payments. Square works with any US-issued and most internationally-issued magstripe or chip cards bearing a Visa, MasterCard, American Express, Discover, JCB, or UnionPay logo.You can also use points and gift cards on the checkout page by entering in codes into the correct box.